Privacy Policy

home

Remarkable Group will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

Introduction

At Remarkable Group, we respect and value your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us. By using our services or submitting your information, you agree to the terms outlined in this policy.

Information We Collect

We do not use cookies or track your browsing activity. However, we may collect personal information when you:

Submit a form on our website
Contact us via email or phone
Provide information in person to our staff

The information we collect may include but is not limited to:

Name
Phone number
Email address
Property addresses
Service details related to your request

How We Use Your Information

The information you provide will be used for the following purposes:

Responding to your inquiries
Providing the services you requested
Sending SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys
Internal business purposes, such as record-keeping and service improvements

Data Sharing

Remarkable Group does not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Your information will only be shared if:

Required by law
Necessary to protect the safety, rights, or property of Remarkable Group, its employees, or its customers
Required to complete services you have requested (e.g., scheduling or dispatching jobs)

Data Retention

We retain your personal information only as long as necessary to provide you with our services and to comply with legal obligations.

Your Rights

You have the right to:

Request access to the information we have about you
Request corrections to your personal data
Withdraw your consent to receive SMS notifications or emails at any time by texting STOP or contacting us directly

Security

Remarkable Group uses reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.